- 1Has the Little Étoile product changed because the logo looks different?No, only the appearance of the logo has changed. The product formulation, ingredients, quality standards, safety testing and manufacturing process remain the same.
- 2How can I verify that my Little Étoile product is authentic?We recommend purchasing Little Étoile products through our official website or authorised retailers. If you have any questions about your product or would like help verifying its authenticity, please contact our Customer Care team.
- 3Is my Little Étoile product genuine if it has a different logo?Yes. Products displaying either version of the Little Étoile star logo are genuine Little Étoile products. Both logo variations are authentic and approved for use by Little Étoile.
- 4Why does my Little Étoile product have a different logo? Is it genuine?Little Étoile has refreshed its brand logo. During this transition, you may see Little Étoile products featuring either our previous logo or our refreshed logo. Some Little Étoile products may feature a slightly simplified version of our star mascot, without the cheeks and tongue. Both logos are official Little Étoile logos, and products featuring either version are genuine Little Étoile products.
Previous Brand Logo Refreshed Brand Logo 
- 5Don’t see your question here or want to know more about us?Feel free to drop us a line via our chatbot, mail, or social media (Facebook, Instagram and TikTok). We’re happy to help!
- 6Where can I get your promotion codes?Be sure to subscribe to our newsletter to receive exclusive deals, as well as the latest updates on promotional campaigns!
- 7How long does it take to process a refund?We offer refunds for affected items within 14 days of the delivery date. Once your return is received, we will process your refund promptly.
- 8How can I track the progress of my return, refund, exchange, or cancellation?To track the status of your return, refund, exchange, or cancellation, please contact us via email or our chatbot. We’ll be happy to assist you with any updates.
- 9Can I return/exchange/refund my order?For detailed information on returns, exchanges, and refunds, please refer to our Return & Refund Policy.
- 10What should I do if I receive the wrong item?If you receive the wrong item, please contact our customer service team. We’ll assist you in resolving the issue promptly and ensure you receive the correct product.
Frequently Asked Questions
- 1Can I serve the food directly from the pouch?We recommend squeezing the food onto a spoon when your baby is first learning to eat solids. This helps them practise chewing and swallowing, rather than relying on the natural suckling reflex used for drinking milk. For older babies, or when you need extra convenience, feeding directly from the pouch is fine. You can also warm the food before serving—just be sure to check the temperature first.
- 2Do your pouches contain any added sugar or salt?No, our baby food contains no added sugar or salt—only natural ingredients.
- 3Are your baby food products organic?Yes. 100% of our baby food pouches are Australian Certified Organic. We use carefully selected, clean ingredients with no artificial flavors, colors, or preservatives.
- 4How do you ensure the safety of your baby food?Every batch undergoes stringent safety testing for heavy metals, allergens, and nutritional integrity.
- 5Are your formulas tested for contaminants?Yes, we use rigorous testing, including 3MPCD & GE for formula safety, and screen for heavy metals and allergens in our organic baby food.
- 6Do your formulas contain added sugars?No, our formulas do not contain added sucrose. They are naturally tasty and nutritionally complete.
- 7How do I know if this formula is right for my baby?Every baby is unique. We recommend consulting your healthcare professional before changing or starting formula feeding.
- 8What makes Little Étoile® infant formula different?Our formulas are made from Australian grass-fed cow’s milk, enriched with 40+ key nutrients, and tested to pharmaceutical standards for safety, purity, and quality. We are the only formula on the market to conduct voluntary post-production safety and quality testing for contaminents 3-MCPD & GE. We ensure authenticity of our products with unique QR code for transparent product tracing.
- 1Can I use regular body wash on my baby instead of a dedicated baby wash?Regular body washes may be too harsh or the wrong pH for baby’s delicate skin. Our washes are pH-balanced for baby skin to reduce irritation and promote healthy skin development.
- 2Are your products free from harsh chemicals?Yes, all products are free from parabens, phthalates, SLS/SLES, and artificial colours, and are dermatologically tested on sensitive skin.
- 3What makes your topical care different from regular skincare?Unlike general skincare, our products are carefully pH matched to dveleping infant and toddler skin, and complies with our stringent pharmaceutical-quality standards and ingredient safety screening.
- 4Are your skincare products safe for newborns and babies?Yes, our baby care range is specially formulated for babies from age 0+ and 2+ with naturally derived ingredients, dermatologically & eye sensitivity tested, and pH-matched for developing skin.
- 1Can I use the Mother’s Care products during pregnancy and breastfeeding?Yes, our Mother’s Care products are specifically formulated to support women during pregnancy, breastfeeding, and beyond, with carefully screened, evidence-based ingredients.